Stabilix ITIL Solutions

Improve processes for high & consistent quality

Over the years, because of the influx of changes, information technology (IT) has become so essential to the business world that it would be impossible for most companies to function without it. Demands that business-critical systems run at peak performance, enable strategic changes and drive revenue growth are escalating. At the same time, CEOs are looking for reductions in IT expenditures. The result is an increasing gap between business demands and company’s ability to keep up.

IT organizations are faced with the challenge of controlling IT costs while increasing IT’s value to the business. They need to “do more with less” and to shift their value from that of a technology provider to that of a strategic partner providing business value. To meet this need, IT organizations must evolve into trusted service providers that adapt quickly and offer the cost-effective, reliable, flexible IT services so critical to today’s business initiatives. It generally requires that the IT organization adopt an IT Service Management model, invest in the right types of technology, develop and implement the correct IT processes, and train people to apply these technologies and processes properly.

Why Stabilix?

Stabilix ITSM Assessment Services based on the proven ITIL framework were created specifically to help IT organizations achieve the goal of adopting the IT Service Management Model and to facilitate the successful realization of their service management and business goals. Often the most challenging part of any process improvement effort is in knowing where to begin. Stabilix ITSM Assessment is designed as a starting point for making simple, practical and effective IT service and process improvements. Our assessment service is designed to evaluate key operational and process activities and provide snapshot of current process maturity state, identify gaps in the existing service management process or operational functions then give a roadmap of how you can reach the desired process maturity state by implementing ITSM.

While in many organizations no processes have been formally implemented, many of the related activities of these processes may exist. Stabilix ITSM Assessment will help to determine the degree to which the process activities exist, the relative maturity of those processes, as well as create a baseline for process improvement along with the roadmap for ITSM implementation. All recommendations are based on the set of Best Practices described in the IT Infrastructure Library (ITIL).

Our Methodology

Our assessment process is a five phase ten step methodology. The assessment will include an evaluation of several key aspects of the organization. In general, this will include a review of:

• Business & IT Strategy
• Organizational Structure
• Organizational Culture
• Key Roles and Responsibilities
• Systems & Applications
• Policies, Process and Procedures
• Audit Reports

Generally, the information is gathered through a series of interviews with stake holders, key staff members and a survey of organizational documentation.

The deliverables include

• Project Charter
• Project Plan
• Gap Analysis Document

This service can also be combined with other service offerings such as Process Design, Process Improvement and Process Automation to deliver greater value.