ITIL

Kaufji Joint Operations (KJO)- Policies & Procedures

The scope of the project was to define Policies & Procedures to streamline the IT operations & activities in KJO. The business objective of the project was to review the existing operational structure of the IT Department and define Policies & Procedures using standard Industry best practices, processes and frameworks thereby helping the organisation to streamline the IT operations with it's Business Strategy.The project needed that the Policies accurately capture management's intent, contain clear statements of rules, supports management objectives and are defined in ways that take into account their eventual application and evaluation.

The Solution

Stabilix reviewed the existing operations of the IT Department evaluated Frameworks like, SEI CMMi (SW-CMMi®), ISO, COBIT and the IT Infrastructure Library® (ITIL®) and suggested a five phase, ten step approach for this project which included defining the scope and deliverables for the project,assessing the current state,envisioning the future state,performing a gap analysis and based on the findings, define and develop Policies and Procedures.The complete development cycle was followed by presentation and verification of the deliverables with stakeholders.

Business Benefits Delivered

Standardization of Process
The delivered Policies & Procedures standardized the IT operations in the organisation making IT a strategic investment to drive the business.It improved the IT operations of the organisation giving it a clear direction with defined roles and resposibilities for each process.

Legal & Security Compliance
The solution helped the IT Department equip itself with Policies and Procedures for Internal & External Audit. The solution also helped the IT Department to reduce risks and legal obligations with well defined Policies and user awareness.

Improved Service Levels
Defined process & procedures helped establishing clutterless and transparent operating environment paving way for better Service Levels.

Cost Reduction
The solution helped the organisation to bring the operational cost down by effectively managing investments,assets, purchases and maintenance lifecycles.